Shipping Policy
Processing Times
At Carl Plays, we strive to process all orders within 1-2 business days. During peak seasons or promotional events, processing times may extend to 3-5 business days. Please note that custom or special orders may require additional processing time.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options for our gaming accessories:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for orders placed before 12 PM EST)
All shipping times are estimates and may vary based on your location and current demand.
International Shipping
We currently offer international shipping to select countries. Shipping times typically range from 7-21 business days, depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping Carriers
We partner with reliable shipping carriers to ensure your gaming accessories arrive safely:
- USPS
- FedEx
- UPS
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website for real-time updates on your delivery status.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of receiving your order. We will work with the carrier to resolve the issue and ensure you receive the products you ordered.
Free Shipping Threshold
We offer free standard shipping on all domestic orders over $50. This offer applies automatically at checkout.
Special Handling
Some gaming accessories may require special handling due to their fragile nature. We ensure that all items are securely packaged to prevent damage during transit. If you have specific handling requests, please contact us before placing your order.